We’re the first to admit that the world of cover plans and warranties can be a confusing one. Be it a dishwasher or television, vacuum or freezer – every time you buy a major piece of equipment, the retailer will ask that well-worn question “Would you be interested in buying warranty cover with that?”.
The vast majority of us simply say ‘No thanks’ and scarper with our shiny new purchase.
But the reality is that however inconvenient it might be if your telly or hoover breaks down, it’s not going to leave you shivering in sub- zero temperatures and unable to have a hot bath or shower before you leave for work.
Here at AireServ we believe with all our hearts that a boiler warranty is a very prudent investment. We’re not just saying that because we love heating systems. We’re saying it because we are called out every day of the year by frazzled customers who are cold and desperate to feel clean again but their boiler packed up without warning.
Chances are it could have been avoided.
So allow us to take you by the hand and try to demystify the world of boiler protection cover so you are in possession of all the facts and are able to make an informed decision:
More than 20% of households suffered from a broken boiler in 2013 according to research from comparision site uSwitch. That’s a whopping fifth.
The average repair bill was in excess of £300. Yet just over a third of homes (36%) have boiler cover. You don’t have to be Einstein to work out that equals a lot of unexpected high bills and accompanying stress.
If your heating system is terminally ill there may be clues, but just as often the whole thing can just shudder to a halt suddenly.
What happens then?
You might find yourselves hit with demands for huge amounts of dosh including the icing on the cake of a call-out charge whilst AireServ warranty holders sleep soundly in their beds, safe in the knowledge that their boilers are glowing with health.
…We’re not trying to be alarmist but cover can also help ensure you get up from your bed in the morning.
A sick and erratically performing boiler can result in fatal carbon monoxide leaks. For that reason alone, an annual service and safety inspection makes sense.
If your boiler is under the weather, it will produce less heat from the gas it utilises. Say hello to bigger bills and a much cooler home.
People have building insurance cover because the cost of rebuilding our house were it to burn down would be unthinkable.
We have contents insurance to cover the cost of replacing our valuables if someone breaks into our home and pinches them. Insurance buys us security.
It’s our way of protecting the people and things that are important to us. If you wouldn’t take any risks with your jewellery, carpets or sofas, why take it with the safety and warmth of yourself and your family?
You’re absolutely right – not buying a warranty will save you money…today. But it could just prove a false economy in the future.
To quote Tom Lyon, energy expert at uSwitch:
“In these cash-strapped times, going without boiler cover can seem an easy saving to make. However, it is a gamble which can leave you out of pocket if your boiler packs up and you don’t have the money spare to pay for repairs. The average repair bill in 2013 was £314 – if this would be hard for you to find then boiler cover could give you peace of mind”.
…Plus lashings of lovely hot water and radiators all year round.
Lots of Household Name Companies Offer Warranties. Why Should I Choose AireServ?
We can’t and wouldn’t try to speak for British Gas or Homeserve about the pros and cons of their policies.
What we can do is explain in a little more detail what we here at AireServ believe is important when it comes to warranties. We don’t consider ourselves primarily a home repair service who will come out when your heating system goes seriously kaput.
…Obviously we will always be there if you need us in a crisis, but we don’t see our prime role as the AA of boilers.
Our customer feedback suggests that you would prefer not to have water piddling through your ceiling or a bitterly cold house whilst it’s snowing outside in the first place. Only proper, correct and regular maintenance can assure you of optimum boiler health.
So many of the other warranties on offer are reactive policies. We see ours as more proactive. Our job is to do our very best to ward off disasters by caring for your equipment.
Rather than pouring all our resources into having our engineers flying round to emergencies, our warranties focus on giving your boiler enough positive strokes to keep it humming gratefully and contentedly.
…A regularly serviced boiler equals win-win all the way. For a start you’ll suffer far fewer breakdowns, it’ll last much longer and run more efficiently.
At the risk of blinding you with boiler science, the average boiler lasts 12 years. Proper maintenance can easily extend that by another 25%. The average cost of a boiler insulation is £2500.
Spread over 12 years the cost is £208.33 per annum. Over 16 years this reduces to £156.25. With the average heating repair costing £314 and 1 in 5 homes suffering a breakdown each year, it’s simply cheaper to be safe than sorry.
It is all a bit confusing isn’t it?
We understand where you are coming from. You want to know precisely what you are going to get for your money, what is included and what isn’t. Here we go:
Cover includes parts and labour warranty for:
You’re allowed unlimited callouts and we’ll chuck in £300 off a new boiler if yours is unrepairable.
We cover more parts on your system than most other warranty providers and if we haven’t got the part on the day you need it, we’ll move heaven and earth to have it in our mitts by the next day.
And because we’re a lovely, kind bunch at AireServ and we couldn’t sleep at night if we knew you and your family were huddling together for warmth on the sofa, we’ll even leave you portable heaters free of charge if we have to wait 24 hours to get the part that is needed to inject life back into your heating system.
All this comes at a cost of £277 per annum including VAT with no excess to pay (for our Platinum full cover).
Far cheaper than the average cost of an emergency system repair was in 2013.
There are four levels of AireServ boiler cover – bronze, silver, gold and platinum. If you are not sure about which would suit you best, please feel free to call us for an informal chat. We can then advise which would be most compatible with your system. Meantime, here’s a little taste of what’s on offer:
Includes all benefits of bronze level plus scheduled maintenance which involves a whole host of goodies such as:
Includes all benefits of the bronze and silver levels plus another wedge of reassurance:
Includes all benefits of the bronze, silver and gold plans yet we have still managed to squeeze a few more strokes out of the hat. For the seriously pampered heating system:
There is no higher level than this. We simply can’t do any better. We’ve covered every possible angle, outcome, emergency, nagging doubt, odd knocking noise, minor leak and protection for yourself and your loved ones.
If you have to have a heating guru coming to your home on a regular basis, isn’t it nicer if it’s someone you know?
Our philosophy has always been that personal service beats impersonal hands down. Self-sacrificing we know, but we actually limit the number of AireServ warranty members to ensure both adequate cover and that there is never a need for us to use outside contractors.
…You will get to know your engineers and hopefully build a rapport with them.
You might even know them already because they tend to live locally. They receive ongoing training, regular industry updates and sit technical examinations. But they don’t keep all that valuable expertise and inside knowledge to themselves.
They so love providing advice and tips on how to get the best from your boiler.
Ask them and they’ll happily spill the beans.
There are many reasons why people don’t buy boiler cover ranging from “I haven’t got around to it” to “The cost versus risk factor doesn’t convince me”.
Of the many rationalisations “It won’t happen to me” is right up there at the top. We genuinely hope it doesn’t. But this strategy is as wise as not insuring your home because you don’t think you’ll ever be burgled, or your car because you reckon the odds of having a prang are low.
…The reality is that however much you try to prevent them, things can go wrong and equipment can and does break down.
You could end up cold with no hot water for hours or even days before an engineer you have never used before, and whose competence you have no knowledge of, can fit you in.
You could end up seriously out of pocket because you’ve paid a huge call-out charge and an extortionate fee in desperation.
If your luck is really out that day, you might even end up with a bodged job you have to pay yet another engineer to fix properly, because the first one you phoned won’t come back or is refusing to return your calls.
For the monthly cost of covering a five year old boiler, you could actually be self-insuring by saving the money you might have to spend were your heating system to pack up.
…We’re not exaggerating when we say that repair fees can run into hundreds or even thousands.
One well-known firm has a call-out cost of £79 for an half an hour’s work if you wait 36 hours on a weekday. Over the weekend that rises to £179 with a minimum six hour wait.
…Not much fun if the temperature is sub-zero and there is an extremely cold baby or toddler in the house.
If extra parts or labour beyond an hour is required, an extra £120 fee is tacked on. No big deal if you have cash to burn but most of us haven’t.
Just think of what that few hundred quid you’ve saved could buy you. It’s a decent mini-break, a posh handbag or pair of shoes, a slap up dinner in that restaurant everyone raves about – or just more in the bank!
Honesty is the only policy at AireServ so our conscience dictates that we sound a note of caution here.
Some companies will offer you a discount if you sign up within a period of time.
However what seems initially like a bargain can result in a nasty shock when you find your annual fee doubles after 12 months. Or you discover that the very reasonable price you were quoted for the second year only applies if you make no claims.
Firms get away with all sorts of crafty exclusions and price hikes because most warranties are paid by direct debit and customers either don’t even notice or can’t be bothered to check or cancel.
…Always, always read the small print – it can save you a lot of pain later.
But everyone loves an incentive so here’s a few lovelies to warm the cockles of your wallet/purse.
AireServ members are eligible for a whopping 15% discount on future upgrade works and new boilers. There is no excess to pay unless you choose to.
Our renewal bonus is also pretty generous if we say so ourselves. Even if you have a repair, we guarantee your renewal price will not rise. You will be quoted the same price you paid at plan inception.
No catches, no small print nasties, no shocks to come. Just good, plain old fashioned transparency.
There are a few random things we’re proud of that we haven’t already mentioned. For example: